Conflict Resolution Training

Are you ready to step up your leadership game

and transform the way you communicate?

Navigating Conflict with Clarity

Master Communication During Conflict and Unleash Your Full Potential

with Sarah Jones Coaching

Conscious Leadership Coaching

If one thing is certain – in your role as a leader, you will encounter conflict at some point. How you manage conflict can have a profound effect on moral, productivity, talent retention and those all-important profit margins.

What is Conflict Resolution?

Conflict resolution refers to the strategies, methods and processes employed by leaders to address disagreements, disputes, or differing interests within an organisation, aiming to reach an agreement, solution, or understanding.

The objective is to mitigate disruptive effects and enhance organisational cohesion and functionality. Effective conflict resolution often requires leaders to demonstrate skills such as active listening, empathy, negotiation, and problem-solving. It may also involve leveraging formalised procedures, such as mediation or arbitration, to ensure a fair and constructive resolution to the conflict.

The Pitfalls of Unresolved Organisational Conflict

Let’s identify the not-so-pretty consequences of failing to deal with conflict.

Low Morale

When leaders don’t address conflicts, staff morale can decline. Discontent spreads, leading to disengaged employees, reduced productivity, and a negative workplace environment.

Talent Drain

Skilled individuals prefer positive and productive working environments. Ignoring organisational conflicts can push top talent to seek opportunities elsewhere, weakening the organisation’s capabilities.

Poor Organisational Health

Constant conflict harms the core of the organisation. Employee wellbeing drops, and workplace culture may become toxic.

Ineffective Decision Making

With conflicts present, decisions are often made based on politics or avoidance rather than what’s best for the organisation.

Reduced Collaboration

Unresolved conflicts breed distrust. When teams aren’t collaborating, it hampers the flow of information and collective problem-solving.

Reduced Innovation

A tense environment stifles creativity. With persistent conflicts, employees may not voice novel ideas, leading to stagnation.

Increased Costs

High turnover incurs recruitment costs. Plus, unresolved conflicts often lead to wasted resources, inefficiencies, and even legal expenses.

Loss of Reputation

Word spreads. If an organisation becomes known for internal conflicts, it might deter potential clients, partners, and new hires.

Mastering Communication – Navigating Conflict with Clarity

Whether you’re a seasoned leader or an emerging one, these coaching courses will equip you with the knowledge and tools to transform conflicts into opportunities for growth.

My 7 Week Mastering Conflict Resolution Courses

Course 1

Conflict Resolution - 7 Week Training Course

  1. Introduction to Mastering Communication: Communication is the bridge that connects people, and mastering it is essential to fostering understanding and resolving conflicts.
  2. Understanding Conflict: The Basics: Conflict arises when two or more parties perceive that their interests are incompatible. It’s a natural part of human interaction and can be beneficial if handled correctly.
  3. Barriers to Effective Communication: There are various obstacles that prevent us from communicating effectively. Recognising these is the first step towards mastering communication.
  4. Principles of Clear Communication: To navigate conflict, one must be clear and concise in their message. Clarity helps in eliminating misunderstandings.
  5. Conflict Resolution Strategies: Different conflicts require different approaches. Knowing which strategy to apply can make the difference between resolution and escalation.
  6. Active Listening and Empathy: Active listening isn’t just about hearing words. It’s about understanding and interpreting the meaning behind them and showing empathy.
  7. Effective Non-Verbal Communication: Body language, tone of voice, and facial expressions often convey more than words. Mastering non-verbal cues is essential in effective communication.
  8. Crafting Clear Messages: In conflict, emotions can run high. Crafting clear, concise messages can prevent misunderstandings and promote resolution.

Course 2

Conflict Resolution - 7 Week Advanced Training Course

  1. Recap: Foundational Concepts in Conflict Communication: Before we delve into the advanced techniques, let’s revisit the foundational principles of conflict communication, ensuring we’re on the same page.
  2. Deep Dive: The Psychology of Conflict: Conflict isn’t merely an external event; it’s deeply rooted in our psyche. To understand conflict, we must first understand the human mind.
  3. Micro-expressions and Subtle Non-Verbal Cues: Our faces can betray what we truly feel, even for a fraction of a second. Mastering the art of recognising micro-expressions can provide invaluable insights into conflict.
  4. Neuro-linguistic Programming in Communication: NLP provides tools to understand and direct human experience, communication, and behaviour. It’s a powerful tool in conflict navigation.
  5. Intercultural Communication and Conflict: Different cultures have different ways of perceiving conflict and its resolution. Understanding these differences is paramount in today’s globalised world.
  6. Advanced Techniques in Active Listening: Active listening isn’t just an art; it’s a science. We’ll explore advanced techniques to truly connect and understand the speaker.
  7. Negotiation Techniques and the Art of Compromise: Negotiation is the backbone of conflict resolution. We’ll learn to find common ground, even in the most challenging situations.
  8. Mediation: Facilitating Conflict Between Others: Sometimes, the conflict isn’t ours, but we’re in a position to help. Mediation techniques allow us to facilitate resolution between conflicting parties.
  9. Effective Communication in Digital Age: Virtual Conflicts: The digital age brings new challenges in communication. Virtual conflicts are real, and they require unique skills to navigate.
  10. Building a Personalised Conflict Resolution Toolkit: While there are universal principles, each of us is unique. Let’s craft a personalised toolkit that aligns with your style and strengths.
  11. The Lifelong Journey of Masterful Communication: The journey of mastering communication is lifelong. With every conflict, there’s an opportunity to learn, adapt, and evolve.

How much does it cost?

Both Course 1 and Course 2 are 7 week training programmes, and they cost £750 each, or £995 for both. If you are ready to step up your leadership game and transform the way you communicate then please contact me to set up a 45 minute Zoom call to talk through your current circumstances and goals. We will also discuss the courses in more detail, to ensure both – the courses and we, are a good fit to help you achieve your goals.

Contact Me


Imposter Syndrome

Imposter Syndrome

Imposter Syndrome

Imposter Syndrome

Some of my clients and their feedback

I recently started working with Sarah to help me focus on a new path and rebuild my confidence after a period of tough personal challenges. Fifteen minutes into the first session, I knew I was in good hands.

Sarah is reassuring, she comprehends the blocks and challenges quickly and began with some basic tools to help me start managing the first next steps.

I am still a work in progress but I am starting already to formulate a clearer picture of what I want to achieve and how to get there. Working with Sarah makes me feel confident that I am going to get to where I want to be.

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Through working with Sarah I have been able to establish my main goal and break this down into smaller manageable mini-goals. This has motivated me to achieve these smaller goals in order to move one step closer to success. Sarah has helped me identify and face the barriers I was unconsciously putting up that stopped me moving on with my goal.

She has a friendly and encouraging approach and is really supportive. She challenges me when I most need it and her questioning technique has made me see things from a different perspective. I am always motivated to complete my actions after a coaching session with Sarah; I would recommend her to anyone who has a goal they want to achieve.

Assertive Leadership Content by Sarah Jones

Do you have any questions?

If you are an individual or an organisation and think you may benefit from my support, then please reach out with any questions and I will get straight back to you.